We offer a 30-day return policy, which means you have 30 days from the date of receipt to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return using our automated Returns Portal, Click Here
If your return is accepted, please send to:
Return Dept, DiscountHydro, 1C Drum Ind Est, Chester le street, Co Durham DH2 1SS
You can always contact us for any return questions at admin@DiscountHydro.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@DiscountHydro.com
Returns Policy
Our Return and Refund Policy was last updated 12/05/2025
Thank you for shopping at https://www.discounthydro.com
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable to any products that you purchased from us.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
YOUR ORDER CANCELLATION RIGHTS
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By visiting the Contact Us page on the site
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
CONDITIONS FOR RETURNS
For the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods are in the original packaging
The supply of Goods made to your specifications or clearly personalized.
The supply of Goods, which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods that are not suitable for return due to health protection or hygiene reasons, and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
RETURNING GOODS
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
1C Drum Rd, Drum Industrial Estate, Chester-le-Street, DH2 1SS
We cannot be held responsible for Goods damaged or lost in the return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of receipt of return delivery.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us
